Last updated 24 September 2025
We are Darkstars Studios Ltd, a private limited company incorporated in England and Wales (registered company number 11179016). In this notice, "DS", "we", "us" and "our" refer to Darkstars Studios Ltd.
In this Policy we refer to the mobile games we publish as the DS Games.
This policy describes our processing of personal data we obtain about:
For the purposes of UK and EU data protection law, we are the 'controller' of this personal data (meaning that we decide why and how it is processed).
We will only collect and process information about you in accordance with this policy and we will only use information collected about you in accordance with applicable data protection laws.
Data collected through customer support — We collect personal data about you in connection with your use of our customer support. This means information contained in or relating to any correspondence we receive from you including email address, name, any personal data contained in the content and any metadata associated with the correspondence such as the date and time of sending. We obtain this data when you contact us by email or by in-game support link to receive customer support.
Analytics — We use third party providers to analyse the use of our games, e.g. to find out how many players reach certain levels. We do this so that we can improve the games we produce. These third party providers will collect certain information within the games, however such data is not linked to any specific individual and therefore it is not considered personal data (as described by privacy laws).
Player age — We may collect the age of players to determine access to certain features of DS Games. Such data is not linked to any specific individual and therefore it is not considered personal data (as described by privacy laws).
Core processing purpose — Data collected through customer support (see section 3) is used for responding to your queries and improving our services (such as where you notify us of a problem or issue), and keeping records of such queries. Legal basis: our legitimate interests in providing good products and services to the players of DS Games.
We may also process personal data, if and to the extent necessary, for:
We may share the personal data described in this notice with the following categories of recipients, where and to the extent necessary for the purposes described in this notice:
We have contracts with all our service providers to ensure that they treat the personal data they receive in compliance with applicable data protection laws, including that they only process the personal data described in this notice to the extent necessary to provide the services.
We will only hold data about you for as long as necessary, bearing in mind the purpose for which that data was collected, or as otherwise described in this Policy. To determine the appropriate retention period we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes through other means, and applicable legal requirements.
We will take commercially reasonable, appropriate technical and organisational measures to ensure a level of security appropriate to the risk that could be encountered via the use of our Games, taking into account the likelihood and severity of risks to the rights and freedoms of players. In particular, we will take precautions to protect against the accidental or unlawful destruction, loss or alteration, and unauthorised disclosure of or access to, personal data transmitted, stored or otherwise processed by us.
Where necessary, there are agreements in place to ensure that personal data is transferred using appropriate safeguards that meet the requirements of data protection laws, such as the European Commission's standard contractual clauses or other appropriate measures. If you would like to find out more about these safeguards or have any other queries about this Policy, please email privacy@darkstarsgames.com.
We have designed DS Games for the enjoyment of all ages, however we only knowingly collect and use personal data relating to children aged 13 and over. Our customer support services are only available for individuals aged 13 and over. If we become aware that a child aged under 13 has provided us with personal data we will delete such data.
We fully appreciate that children need particular protection when their personal data is collected and processed because they may be less aware of the risks involved. As such we only use their personal data for the limited purposes set out in this Policy.
If a parent or guardian becomes aware that their child has provided us with information without their knowledge or approval, they should contact us at privacy@darkstarsgames.com. We will seek to delete such information from our files within a reasonable time.
You have a number of rights you might be able to exercise in relation to personal data about you that we process, including the right to: access your personal data; obtain rectification or erasure of your personal data; restrict and/or object to processing of your personal data; have your personal data 'ported' to you or another organisation; complain to a supervisory authority about our processing of your personal data; and withdraw consent to our processing of your personal data (where you have given consent).
The availability of these rights varies depending on the legal basis we rely on for the relevant processing. A summary follows.
Access — the right to confirmation as to whether we process your personal data and, where we do, access to it together with certain additional information (purposes, categories of data, recipients). The first copy is free; additional copies may carry a reasonable fee.
Rectification — the right to have inaccurate personal data corrected and incomplete personal data completed. We may need to verify the accuracy of new data you provide.
Erasure — the right to erasure without undue delay in certain circumstances (e.g. the data is no longer necessary, you object to processing, it was processed unlawfully, or the law requires erasure), subject to exclusions such as our need to establish, exercise or defend a legal claim.
Restriction — the right to restrict our processing where you contest accuracy, processing is unlawful, we no longer need the data but you need it for a legal claim, or you have objected to processing pending verification.
Object — the right to object to processing based on legitimate interests, including for direct marketing (including profiling for direct marketing).
Data portability — where processing is based on contract or consent and carried out by automated means, the right to receive your data in a structured, commonly used, machine-readable format. This does not apply to our processing, as we do not rely on consent as the legal basis.
Complain to a supervisory authority — if you consider our processing infringes data protection law, you may lodge a complaint with a supervisory authority in your EU member state of residence, place of work, or place of the alleged infringement.
Withdraw consent — where processing is based on consent, you may withdraw it at any time; this won't affect the lawfulness of processing before withdrawal.
To exercise any of these rights, email privacy@darkstarsgames.com. To complain to a supervisory authority, contact the authority of your choice — UK contact details for the ICO can be found at ico.org.uk/concerns.
Please let us know if the personal information that we hold about you needs to be corrected or updated.
We may from time to time provide you with hyperlinks to, and details of, third party websites. In general, we have no control over, and are not responsible for, the privacy policies and practices of third parties.
We are Darkstars Studios Ltd, a private limited company incorporated in England and Wales (registered company number 11179016). We are registered as a data controller with the UK Information Commissioner's Office. Our data protection registration number is ZB966883.
For enquiries relating to this notice or our processing of personal data, please contact us: privacy@darkstarsgames.com.
You can also contact us using the web contact form or any of the contact details published on the 'Contact' page of our website from time to time.
This Policy was updated on 24/9/2025. We may make changes to this Policy in the future, which will be posted on this page. You should check this page from time to time to ensure you are aware of any changes.